Website Maintenance & Support Services
Your website shouldn't be something you worry about. Whether you need someone to keep WordPress updated, fix bugs when they pop up, monitor for security threats, or just have a reliable developer on call — we handle it all. Our website maintenance services keep your site fast, secure, and running smoothly so you can focus on running your business. See examples of businesses we support in our portfolio.
What's Included
Comprehensive maintenance that covers every aspect of your website's health
Software Updates
Outdated software is the number one cause of website security vulnerabilities and broken functionality. We keep your CMS, plugins, themes, and dependencies updated on a regular schedule. Every update is tested in a staging environment before being applied to your live site, so nothing breaks. Whether you're running WordPress, Shopify, or a custom application, we make sure everything stays current and compatible.
Security Monitoring
We proactively monitor your website for malware, unauthorized access attempts, suspicious file changes, and known vulnerabilities. Our security measures include firewall configuration, brute force protection, file integrity monitoring, and SSL certificate management. If a threat is detected, we respond immediately to contain and resolve the issue before it impacts your business, your customers, or your SEO rankings.
Automated Backups
We configure daily automated backups of your entire website — files, databases, media, and configurations — stored securely off-site. If something goes wrong, whether it's a bad update, a hack, or accidental deletion, we can restore your site to a working state within hours. You'll never lose your content, customer data, or hard work because of an unexpected disaster.
Uptime Monitoring
We monitor your website 24/7 and get alerted the instant it goes down. Most business owners don't know their site is offline until a customer tells them — often hours or days later. With our uptime monitoring, we detect downtime within minutes and begin troubleshooting immediately to minimize lost traffic and revenue.
Performance Optimization
We regularly audit your site's speed and performance, optimizing images, cleaning up databases, managing caching, and fine-tuning server configurations. A fast website ranks better on Google, converts more visitors into customers, and provides a better user experience. Need a deep performance overhaul? Explore our speed optimization services.
Content Updates
Need to update pricing, change your hours, add a new team member, or swap out photos? We handle routine content updates so you don't have to wrestle with your CMS. Just send us what you need changed, and we'll take care of it — usually within 24 hours on business days.
Maintenance Plans
Flexible plans designed for businesses of every size
Essential
- Monthly software updates
- Daily automated backups
- Uptime monitoring
- Security scanning
- Monthly performance report
- Email support
Best for: Simple brochure websites and blogs that need basic care and protection.
Professional
- Weekly software updates
- Daily automated backups
- 24/7 uptime monitoring
- Advanced security monitoring
- Up to 2 hours of content updates/month
- Performance optimization
- Priority email & phone support
Best for: Business websites with regular content changes and higher traffic.
Enterprise
- Everything in Professional
- Up to 5 hours of development/month
- Staging environment for testing
- Priority bug fixes
- Monthly strategy call
- Custom integrations support
- Same-day emergency response
Best for: E-commerce sites, web applications, and business-critical platforms.
Frequently Asked Questions
Why do I need website maintenance?
Websites are not "set it and forget it." Software needs updates, security threats evolve constantly, backups need to be tested, and performance degrades over time without attention — learn more in our post on why websites slow down. Without regular maintenance, your site becomes vulnerable to hacking, can break from outdated plugins, and will slowly lose search rankings due to declining performance. Think of it like maintaining a car — regular service prevents costly breakdowns.
Can you maintain a website someone else built?
Yes. We regularly take over maintenance for websites built by other developers or agencies. We start with a thorough audit to understand your site's architecture, identify any existing issues, and create a maintenance plan. Whether it's WordPress, Shopify, Squarespace, or a custom-coded site, we can maintain it.
What happens if my website gets hacked?
If your site is compromised, we immediately take action — isolating the threat, removing malware, patching the vulnerability that was exploited, and restoring your site from a clean backup if necessary. We then implement additional security measures to prevent future attacks. For clients on our maintenance plans, hack recovery is included at no extra charge.
How quickly do you respond to issues?
Response times depend on your plan. Essential plan clients receive responses within 24 business hours. Professional plan clients get priority support with responses within 4 business hours. Enterprise plan clients receive same-day emergency response, including weekends for critical issues that impact business operations.
Do I need a maintenance plan or can I just call when something breaks?
You can hire us for one-time website fixes, but it's almost always more cost-effective to have a maintenance plan. Proactive maintenance prevents most emergencies from happening in the first place. Emergency fixes are billed at a higher rate and depend on our availability, while maintenance plan clients get priority service and predictable monthly costs. Visit our pricing page for plan details.
Can you help with WordPress specifically?
Absolutely. WordPress is one of the most common platforms we maintain. We handle core updates, plugin and theme updates, database optimization, security hardening, and performance tuning specifically for WordPress sites. We've resolved everything from white screens of death to plugin conflicts to hacked installations.